Printful’s estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

Issues with print or embroidery files

Products being out of stock

Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

Printfulのお届け日数予測は、注文がお手元に届くまでの日数の予測となります。お届け日数予測は製造と配送の予測日数を合算したものとなり、以下の計算式が適用されます。

製造日数 + 配送にかかる日数 = お届け日数予測

Printfulの平均製造日数：全製品で2〜5営業日

Printfulは製造日数予測を計算する際、現在の注文量と施設の稼動能力を考慮しています。

配送日数予測は、特定エリアや販売地域への配送に関する過去の配送データに基づいて算定されています。

お届け日数予測は予測値であり、保証されたものではありません。以下の原因によりお届け日数予測の経過後に注文が届く場合もございます。

プリント・刺繍デザインデータの問題

商品が品切れとなっている

配達時に受取人不在、輸送障害などの配送関連の遅延

Printfulはお届け日数予測の実現に尽力しております。注文が届いておらず、お届け日数予測を経過している場合は、数日間の様子を見ることをおすすめいたします。それでも動きがない場合は弊社カスタマーサポートまで（support-jp@printful.com）お問い合わせください。注文の状況を確認し、対処法をご紹介いたします。

ギフトラッピングには対応しておりません。あらかじめご了承ください。

Printful has manufacturing facilities and partner manufacturing facilities in the following countries, allowing us to deliver worldwide. We try to manufacture and deliver at the location closest to the delivery destination.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double-check that your customer got in touch with their local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

You can check out our return policy for up-to-date details about reshipments.回答を入力してください